How Insurance Works

Introduction to Quality Assurance lecture


Hi! Welcome to your course in quality
assurance. Today’s lecture is the first lecture in the series and will discuss
introductions of quality assurance. Quality assurance is an all-encompassing
idea. You can see here that it follows two tracks, continuous quality
improvement and quality control. Quality assurance is an all-encompassing
management program used to ensure excellence in healthcare. It requires
systematic data collection and evaluation and it’s ultimate goal is to
enhance patient care. It addresses all aspects of quality in a
healthcare institution including quality assurance quality control and continuous
quality improvement. Quality control is one part of a QA program. It is a program
that is used to monitor and maintain the technical elements of a system that
affect the quality of the images. It includes three levels of testing and is
regulated and healthcare institutions by the Joint Commission. Continuous quality
improvement is the other major component of a QA program. It’s telling us that we
need to constantly improve the system through process improvement. It involves
everyone in the QA process and does not replace the concept of quality control.
quality control is essentially making sure that the equipment itself is up to par.
Continuous quality improvement however is making sure that
the processes in which that equipment is involved are up to par. It ensures and
maintains quality and continually improves the system.The major goalof
quality assurance is patient satisfaction. It is tracked in most institutions by
patient satisfaction surveys. When an institution receives scores
lower than they wish, they generally include continuous
quality improvement and review the process and improve so that they can
increase their patient satisfaction scores


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