How Insurance Works

Service Advantage – Tools for Proactive Service Assurance


Let’s Talk. You’re a communications manager,
and you’ve got a lot going on. A big list of new projects is waiting for you, but every
time you begin making progress on a new project, you’re pulled back into supporting an old
one – taking away time you cannot spare. Despite your efforts, you just can’t seem
to get ahead. You need a team working to your advantage, so you can be proactive instead
of reactive. Let’s talk about Tait Service Advantage. Service Advantage is a unique blend of five
services and tools that enables communications professionals to work proactively towards
ensuring predictable delivery of service. Service Advantage extends well beyond warranty
entitlements and technical support plans found in the market today, by providing real-time
access to meaningful services and tools traditionally available only to the manufacturer. You start with direct access to Tait Support
Engineers 24 hours a day, seven days a week for incident reporting and resolution. Support
teams work to published service level agreements, so you know your priority, is their priority.
And as they work, you can follow their progress online. No more time wasted by worrying about
the status of your service calls. Secondly, you can follow-up with the online
service portal included in Service Advantage and customize it for yourself. Using a web
browser and secure login ensures you can manage your service cases, download software updates,
review support documentation, and make use of helpful applications like equipment calibration
and service kits. Now you have the ability to resolve issues before they become bigger
issues, right in your hand. Tired of assets going missing? The asset management
service reduces the time – and headaches – involved in locating and accounting your
different communications assets, no matter what the vendor. Using a web browser and secure
login, you can store asset identification, location, and ownership information – keeping
everything in one place. It will also record asset transfer, status changes, and maintenance
events – building a complete history of activity. You can even view the overall financial
performance of an asset with recorded purchases, warranties, and maintenance costs. Prevent faults, improve performance and speed
troubleshooting by keeping firmware and software up-to-date using the software maintenance
service included in Service Advantage. Full version releases with new features – not
just point release bug fixes – are regularly available and fully supported so you get the
maximum advantage when you decide to update your communications system. Lastly, you can feel secure in knowing your
Tait Communications equipment will deliver the performance you expect. Service Advantage
includes continuing hardware and software warranty service, which means Tait will act
promptly to replace or repair any defects found in materials or workmanship for the
life of the contract. At last, you can have all the tools you need
to get ahead. So, hey, let’s talk about it.


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